Payment
Author : Caroline - 01/02/18
Userflow & Behaviour
DOs
Keep it simple by keeping only 1 user action per page : the one that allows the user to move forward in the payment process
If the process is long (>3 steps) indicate the steps to come and where you are in the process
1/ Cart with checkout
DOs
Let the user edit his cart by removing 1 or more of each items
DON'Ts
Do not use the wording "Pay" in your CTA to go to the confirmation page : it's stressful for the user as he didn't confirmed anything yet
2/ Confirmation
3/ Payment tool
4/ Order Success
DOs
Give access to the order history (for the user to check the newly placed order)
Give access to the Home of the app
Exemples
Neonomad
Accor
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